Privacy policy

 

 

Sing It Ltd – Privacy Policy

 

Last updated: [4th November 2025]

We take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the steps we take to keep it secure. By using our website or purchasing our products and services, you agree to the practices described below.

If you have any questions about this policy, please contact us at contact@sing-it.co.uk or call 0121 285 6966.

 

 

1. Who We Are

Sing It Ltd (“we”, “us”, “our”) operates the website www.sing-it.co.uk and provides recording and gift experience services throughout the UK.

Registered Office: The Garage, Corner of Adams Street / Lord Street, Birmingham B7 4LT.

 

 

2. Information We Collect

We may collect and store the following types of information when you use our website, purchase a gift voucher, or take part in an experience:

  • Name and contact details (email address, telephone number, postal address)

  • Booking and voucher information

  • Payment information (processed securely by our payment provider; we do not store card details)

  • Communications and correspondence with us

  • Feedback, survey responses, or marketing preferences

We may also collect anonymous technical data such as your IP address, browser type, and usage patterns through cookies (see Section 6).

 

 

3. How We Use Your Information

We use the information we collect to:

  • Process orders, bookings, and voucher redemptions

  • Contact you about your experience or booking updates

  • Improve our services, experiences, and website performance

  • Maintain internal records and ensure customer service quality

  • Send you promotional offers or updates (only if you’ve opted in)

  • Carry out market research to better understand our audience

  • Customise the website to your preferences and interests

We never sell your data to third parties.

 

 

4. Sharing Your Information

 

We only share your personal data when it’s necessary to fulfil your booking or experience. This may include:

  • Partner studios or venues delivering your recording experience

  • Payment processors to complete secure transactions

  • Service providers who help us operate our website and communications (e.g. email platforms, analytics tools)

 

All third-party providers are required to comply with UK data protection law and to use your information only for the purpose of providing their services to Sing It Ltd.

We do not share your details with unrelated third parties unless required by law.

 

 

5. How We Protect Your Information

We take data security seriously. To prevent unauthorised access or disclosure, we use appropriate physical, electronic, and managerial safeguards to protect the information we collect online. This includes secure servers, encryption, password protection, and restricted staff access.


However, while we take all reasonable steps to protect your data, no online system can be guaranteed 100% secure.

 

 

6. Cookies and Website Tracking

Cookies are small text files placed on your device to help us improve your browsing experience. They allow our website to remember your preferences and understand how visitors use our site.

We use the following cookies and tracking tools:

  • Session Cookies – to manage login sessions and site functionality

  • Google Analytics – to collect anonymous usage data and improve our website

  • Google Ads & Facebook Pixel – to measure and optimise advertising performance

  • Remarketing Tools (such as DoubleClick) – to show relevant ads based on pages you’ve visited

 

Cookies do not give us access to your computer or personal information beyond what you choose to share.

You can choose to accept or decline cookies using your browser settings. For more information on managing or deleting cookies, visit www.aboutcookies.org or www.allaboutcookies.org


To opt out of Google Analytics tracking across all websites, visit https://tools.google.com/dlpage/gaoptout

 

7. Embedded Content and Social Media

Some pages on our website include embedded content or social media features such as “Like” or “Share” buttons for Facebook, X (Twitter), or YouTube.

These third-party sites may collect data about your interactions even if you don’t click their buttons. We encourage you to review their privacy policies to understand how your information is used.

External content providers such as YouTube, Vimeo, or SlideShare may also collect anonymous usage statistics when their content is displayed on our website.

 

 

8. Email Communication and Tracking

Some emails we send (such as newsletters) include tracking features that help us understand whether messages have been opened or links clicked.

This information is used to improve our communication and content relevance.

You can opt out of all marketing emails at any time by clicking “unsubscribe” at the bottom of our emails or by contacting us directly at contact@sing-it.co.uk.

 

 

9. Links to Other Websites

Our website may contain links to external websites. Once you leave our site, we are no longer responsible for how your information is used or protected.

Always review the privacy policy of any external site you visit.

 

 

10. Your Rights

Under UK data protection law, you have the right to:

  • Request a copy of the personal data we hold about you

  • Correct or update inaccurate information

  • Request deletion of your data (where legally applicable)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at contact@sing-it.co.uk or write to us at:

Sing It Ltd, The Garage, Corner of Adams Street / Lord Street, Birmingham B7 4LT


We will respond within one month of receiving your request.

 

 

11. Data Retention

We retain personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes. Once data is no longer needed, it is securely deleted or anonymised.

 

 

12. Updates to This Policy

We may update this policy periodically to reflect changes in our business or legal requirements. The latest version will always be available on our website. Please check this page occasionally to ensure you are happy with any updates.

 

 

13. Disclaimer

All content on our website is provided for general information purposes and should not be taken as professional advice.

While we take care to ensure our website is secure, the internet is an open system, and we cannot guarantee that all files or downloads will be virus-free. Please take suitable precautions to protect your own devices.

 

 

14. Contact Us

For any questions about this Privacy Policy or how your data is handled, please contact:

Sing It Ltd

📍 The Garage, Corner of Adams Street / Lord Street, Birmingham B7 4LT

📞 0121 285 6966

📧 contact@sing-it.co.uk

🌐 www.sing-it.co.uk